FAQs

Q: What orientation models will be possible with online orientation software?

A: Orientation options include in-person only, online only (good for online education or international students), or use a hybrid model with an online pre-orientation before the in-person session to enhance the social benefits of face-to-face sessions. Many schools with an orientation-as-process philosophy have created additional modules for other department needs such as Title IX VAWA/SaVE, Probation, HR, Financial Aid, etc.

Q: My IT Department is very busy. How much do they need to be involved?

A: Comevo’s solution is perfect for schools with busy IT Departments. Comevo hosts, maintains and supports the software platform which takes a lot of weight off of an IT Department. IT will need to be involved in the beginning to setup Portal Integration and SIS interface but after that, it’s all on us.

Q: The students at our school have a variety of comfort with technology. How easy will it be to use?

A: Very easy. If they can click a link and click a button, they can successfully complete a module on Comevo @school Online Orientation^TM software.

Q: Do I have to know HTML to make edits?

A:  No. With Comevo’s Management Console (CMS), it is easy for anyone to make edits thanks to our intuitive editor panel and software. There is no need to have IT involved to make code changes and no need to email Comevo for the changes. You can do it all, we’ll teach you how and support you if you get stuck.

Q: How do I get help if I get stuck or have a question?

A: Comevo’s customer support is unlimited for as long as you are a customer. If you don’t catch us in the office during business hours, Comevo vows to return your call or email with 24-hours business days of its receipt.

Q: Students are using their smartphones and tablets so much now. Is the orientation mobile-friendly?

A: Yes, Comevo has a mobile-friendly responsive template that automatically reformats the content for desktop, tablet and smartphone display sizes to optimize the user experience.

Q: How do I know the students are understanding the information?

A: Comevo offers section quizzes and a final test with pass/fail cut-scores. Should they fail the test, they will see the right answer, and explanation of why and get to retake it until they pass.

Q: What kind of reports does Comevo have?

A: Comevo has 14 pre-formatted reports on everything from completion, progress and question response trends to help you automate auto-release of holds, encourage completion and assess your department’s effectiveness.

Q: Can Comevo connect with my SIS (Ellucian, Banner, Datatel, Peoplesoft, Jenzabar, etc.)?

A: Yes. With your IT Department’s help, Comevo can interface with your SIS. Technical documentation is available upon request.

Q: How long does it take to get setup?

A: After contracting, Comevo will have you ready to load in your content in about 2-4 weeks which is largely dependent upon the customer’s responsiveness.